I presented this live in August 2019.
This presentation is great for people who are trying to see the big picture and understand the role of Standard Operating Procedures play in a successful IT service business. There are many great truths presented here.
Presented as a ZIP file with slides and MP3 audio.
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Just added! We now have all four volumes available to download as audio books! Managed Services Operations Manual: Standard Operating Procedures for Computer Consultants and…
Just added! We now have Volumes 1, 2, and 3 available to download as audio books! Managed Services Operations Manual: Standard Operating Procedures for Computer…
Just added! Managed Services Operations Manual: Standard Operating Procedures for Computer Consultants and Managed Service Providers Vol. 2 – Employees and Internal Processes: SOPs for…
Managed Services Operations Manual: Standard Operating Procedures for Computer Consultants and Managed Service Providers Volume One – Front Office Mastery: SOPs for Office Management, Finances,…
This presentation starts with a basic assumption: You want a great Recurring Revenue business – perhaps even a Security Services business. Managed Service has several…
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