Just added! We now have Volumes 1, 2, and 3 available to download as audio books!
Managed Services Operations Manual: Standard Operating Procedures for Computer Consultants and Managed Service Providers
Vol. 3 – Running the Service Department: SOPs for Managing Technicians, Daily Operations, Service Boards, and Scheduling
Volume Three of the Four-Volume Set
Audio Book Edition
by Karl W. Palachuk
Who needs Standard Operating Procedures (SOPs)? Everyone!
When you document your processes and procedures, you design a way for your company to have repeatable success. And as you fine-tune those processes and procedures, you become more successful, more efficient, and more profitable.
This is the Audio Book version. Includes all MP3 files and all handouts in one handy-dandy zip file.