What’s New

Managed Services Operations Manual – vol 4 – Support and Service Delivery

Just added! We now have all four volumes available to download as audio books!

Managed Services Operations Manual: Standard Operating Procedures for Computer Consultants and Managed Service Providers
Volume 4 – Support and Service Delivery: SOPs for Client Relationships, Service Delivery, Scheduled Maintenance, and All about Backups

Volume Four of the Four-Volume Set

See https://www.smallbizthoughts.org/member_content/managed-services-operations-manual-vol-4-support

Audio Book Edition

by Karl W. Palachuk

Who needs Standard Operating Procedures (SOPs)? Everyone!
When you document your processes and procedures, you design a way for your company to have repeatable success. And as you fine-tune those processes and procedures, you become more successful, more efficient, and more profitable.

This is the Audio Book version. Includes all MP3 files and all handouts in one handy-dandy zip file.

Value: $99.95

Members Check It Out



Updated Guided Tour


I just updated the Guided Tour. Of course you just click on

Guided Tour

to view that.It’s about six and a half minutes. New members in particular should check out the guided tour.

Begin exploring the site and get your money’s worth today!

Questions and requests should be sent to me (karlp at smallbizthoughts.com) or the team (concierge at smallbizthoughts.com).

Let me know what you think!

New in December! Tune Up Your You Tube Channel – 3-Week Mini Class

The next great 3-week mini course is open for registration! Tune Up Your YouTube Channel!

If you don’t have a YouTube channel, we’ll show you how to set it up right. We’ll talk about the graphic sizes you need for background images, how to set up playlists, and much more.

Most people don’t take advantage of all the features of YouTube, and therefore don’t get the great results they should. We’ll walk you through the process of posting your videos so you maximize visual appeal, keywords, and links back to your web site or other social media. With a checklist, of course!

If you don’t post a lot of videos, that’s okay. Karl will give you a checklist for posting so you don’t forget to take advantage of all the options. We will also walk you through the process of telling Google (YouTube’s owner) which Internet properties are yours so that you can link to them from your YouTube channel. Finally, we’ll walk you through the process of using a video in your Google advertising. This boosts your video performance dramatically at almost no cost. And of course we’ll answer all your questions.

Three Days. All classes start a 9:00 AM Pacific

  • December 6
  • December 13
  • December 20

This class is FREE for Small Biz Thoughts Community. Community members. $99 for non-members.

Non-Members Register $99 Members Register Free

– Classes are generally 30-60 minutes


Perfect Profitable Projects – Audio program with Karl W. Palachuk and Matt Makowicz

Originally Two audio CDs – now delivered as MP3 files with supplemental materials. Includes all the PowerPoint slides, plus additional handouts. Delivered electronically as MP3s. Delivered instantly on checkout.

Program One: Running Perfect Profitable Projects
Program Two: Selling Perfect Profitable Projects

Growing your business is fun — but it’s also difficult. One of the biggest challenges is maintaining profitability. That’s particularly true with projects. One- and Two-person shops have enough challenges with projects. As you grow, you have three more:
– First, the sales people have to be in sync with the tech team. You need to make sure you’re selling the right services and the right projects. That means you need a sales process. We’ll show you how to get started.
– Second, your sales people need to manage the project hand-off to the tech team. All the promises need to be written down, measured, and delivered. Once again, a great process guarantees a perfect project!
– Third, tech team members need to be able to work together without creating rework or dropping anything. And again, you’re back to having the right process.


Members Check It Out

Stay Focused on Your Business – Karl Palachuk

Karl Palachuk’s Annual State of the Nation Address – Stay Focused on Your Business
Recorded January 2017

Topics Include:

  • Look back at 2016
  • Look ahead to 2017
  • Annoying Technologies in 2016
  • 2017: The Year of Cloud Migration
  • and the Year of Data Breaches
  • The Economy and SMB
  • Stay Focused on Your Business

Recorded Webinar program in MP4 format.

Members check it out in the Video area.

Members Check It Out