This presentation starts with a basic assumption: You want a great Recurring Revenue business – perhaps even a Security Services business.
Managed Service has several components:
- Maintenance-focused service delivery
- Signed Contracts
- Flat fee services (NOT AYCE)
- Prepaid on the first of the month
- Delivered with a (great) RMM tool
- . . . And ticketing system
Security Services also have several components:
- Prevention program (recurring $)
- Incidence response policies
- Ransomware and the news media are your friends
- Client Education
So what do you need to put all that in place and make money? This presentation is a great introduction to the basics of managed services and getting started in a great business!
Originally presented August 2019.