Now you can get both Audio book and PDF Version of Managed Services Operations Manual – Vol 3 – Running the Service Department.
Managed Services Operations Manual: Standard Operating Procedures for Computer Consultants and Managed Service Providers
Volume Three – Running the Service Department: SOPs for Managing Technicians, Daily Operations, Service Boards, and Scheduling
by Karl W. Palachuk
Who needs Standard Operating Procedures (SOPs)? Everyone!
When you document your processes and procedures, you design a way for your company to have repeatable success. And as you fine-tune those processes and procedures, you become more successful, more efficient, and more profitable.
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