Build a Priority-Based Service Department

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Karl did an all-new presentation for SMB TechFest in July 2021. It’s entitled Build a Priority-Based Service Department.

We use the terms all the time: High, Medium, and Low Priority. But does everyone on your team agree on what these mean and how they affect your service delivery? Do all of your clients understand what you mean when you use these priorities? Join Karl for a deep-dive into defining a priority-based service department that is more profitable, delivers higher quality support, and keeps clients happier than ever. Please download the tip sheets that accompany this presentation.

Includes internal-facing and client-facing handouts that you can customize.