I'm delivering my NEW MSP Mastered® Certification Program FREE!
The MSP Mastered® Masterclass series is a free certification program to help you gain the skills you need to be a Rockstar MSP by gaining clarity amid chaos.
The MSP Mastered Certification Program includes 4 Levels. Each level contains 6 live thought-leadership Webinar classes plus Q&A, along with a quiz; and the tools, templates and resources needed to implement the strategies covered, and is delivered twice a month throughout 2021.
Plus, upon completion of each level, you’ll earn an MSP Mastered Certification Badge to use on your Website and in your marketing efforts to distinguish you from your competition and help you win more business.
Register NOW for these LIVE MSP business-building sessions, and catch up on those you missed by watching the On-Demand replays:
Operational Fundamentals:
Jan 21: Understanding Your Financials
Jan 28: Determining Your True Cost of Service Delivery and Profit
Feb 11: Staffing, Hiring, and Designing High-Performing Compensation Plans
Feb 25: Pricing and Bundling for Profit
Mar 11: Developing Effective Master Service Agreements and SOWs
Mar 25: Optimizing and Integrating Your Business Platforms
Service Essentials:
Apr 08: Project Management Best Practices to Eliminate Scope Creep and Seep
Apr 22: The Service Dispatch Process for SLA Success and Maximizing Technician Utilization
May 13: Proper Service Desk Incident Escalation and Lifecycle Management for Resolution
May 27: Service Desk Reporting and KPI Analysis
Jun 10: Service Desk Management for Continual Improvement
Jun 24: New Client On-Boarding by the Numbers
Sales Mastery:
Jul 15: Marketing and Lead Generation
Jul 29: Sales Prospecting and Appointment-Setting
Aug 12: Sales Qualifying
Aug 26: Sales Proposal Development
Sep 16: Delivering the Sales Presentation
Sep 30: Overcoming Objections and Closing the Sale
Oct 14: Growing Client Lifetime Value with Effective QBRs
Business Optimization:
Oct 28: Advanced Prospecting with Live Events
Nov 11: Advanced Up-Selling and Cross-Selling Techniques
Nov 18: Selling to the Mid- and Enterprise Markets
Dec 02: Strategies to Accelerate Growth Via Acquisition
Dec 16: Exit Strategies – Selling at the Highest Valuation
I encourage you and your staff to register for my Free MSP Mastered® certification program now, and I look forward to seeing you online!
Erick
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