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Attention IT Service Providers:

Stop doing it alone.

Your next prospect needs to know you’ve got what it takes.
Build your processes, hire your next employee, get real support. 
All with the Small Biz Thoughts Technology Community.

Check out the new membership tier!

New membership!

Karl Palachuk
Founder, Small Biz Thoughts

We're trusted by names you trust for leading training and resources for Managed Service Providers

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The familiar, reliable source for small MSPs (just like you) serving SMBs (just like your clients)

Just because you're in business for yourself doesn't mean you have to go it alone

Resources for your whole team.

You’ll browse the powerful resource library by department, type, and keyword to get what you need, fast. Not sure where to start? Check out our Roadmaps to get started on popular topics.

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Community & Support.

You’ll get a standing invitation for weekly, member-driven chats where you can ask questions, get feedback, and feel the camaraderie and support that we need as business owners.

Up your Professionalism.

You’ll access training delivered by IT Industry Experts to improve your professionalism and your bottom line for free. Take a class here and there, or go for a Specialist Certification. All delivered through IT Service Provider University.
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Meet your instructor / mentor / coach 

Karl W. Palachuk

Hi, I’m Karl. I built and sold two successful IT Service Companies in Sacramento, California and am one of the founders of the Managed Services Business Model. In 2007-2008, I moved my business and clients 100% to the cloud.

Since then, I’ve written over 20 books, mostly on how you can run a better consulting business. I teach a lot of IT business classes, and take a handful of consulting clients each year. 

I’ve trained thousands of consultants across the globe on managed and cloud services, and work-life balance. And now, through this Community, I get to share the same resources, support and knowledge with you! 

Our mission is to make YOU as successful as possible.

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For the business side of your IT business

Having the technical skills is only half the equation.
You’ll need to know how to properly run a business to make your tech skills work for you.


Hiring Process

Learn how to create a team full of really great people who deliver your brand



Hundreds of SOP templates and videos to tailor to your business, brand, and clients


Recurring Revenue

Build or increase recurring revenue for a sustainable business model you can truly live on (and take a vacation!)


Get More Clients

Increase prospects, sales, & get the right type of clients for your business goals


Service Delivery

Dial in operations, improve efficiency across the board, and wow your end-users


Professionalism & Education

Certifications to show your prospects and clients your committed to their success

What’s your reason?

Why folks like you join:

See what's new inside

Members of the Small Biz Thoughts Technology Community get free access to new content all the time!
Here’s the most recent additions and upcoming content you can’t find anywhere else.

Become our newest member!

Get the most out of your membership

Don’t worry – no upsells here. Just choose the membership that works best for you and your team.
You can upgrade any time if your team grows.

Brand New Membership!


Perfect for one-person ITSPs who don't need all-inclusive training at ITSPU.


per year

Only available as annual membership

Community Plus

Perfect for one-person or small-team ITSPs looking to jump-start their business.


per year

Or, choose the monthly split-pay option:
$129/month for 12 months

Team Plus

Perfect for teams wanting easy, inclusive access to all resources, events, and training, and more.


per year

Only available as annual membership

*You’ll lock in your rate for life, as long as you continue to renew. Prices increase every 12-18 months as needed, but your price will stay the same.

**ITSPU: IT Service Provider University provides training and certification courses delivered by IT Industry Experts to improve your professionalism and your bottom line. Non-members can register for classes for $399/class. Members register for classes free according to the membership benefits.

***ITSPU Certifications certify members as Certified Professionals. They are earned by completing one class and the related certification exam. If passed, students receive a digital badge and printable certificate. Non-members can take certifications for $199/cert. Members get 1 or 3 for free according to the membership benefits, and additional certifications half off.

Frequently Asked Questions

Before you join . . .

Look through some of the questions we get from prospective members. Still have questions? We’d love to hear from you. Of course! Please send us a message at [email protected]

No, you don’t. We get lots of members who are transitioning from break-fix to Managed Services and we can help with that. 

We also have some members who are quite successful at Break-Fix! 

While Karl is one of the founders of the Managed Service business model, he recognizes other models can be successful too, as long as they’re done right.

Each membership level requires a 1-year minimum commitment. The reason is simple: the sole mission is for to make YOU as successful as possible. Committing to a minimum of one year gives you time to take courses, utilize resources, and apply real, business-enhancing change to your company or team.

No. You are locked in at whatever price you begin your membership.

Occasionally, prices will increase for *new* signups. These increases will not apply to you as long as you maintain a valid membership.

You can be sure that today’s price is the best price to start your membership.

For individual memberships, our best discount is to pay annually. This saves you over 22% percent compared to paying monthly. 

Team memberships are only offered as an annual payment and include up to 10 logons, here at the Community website and also full class passes at IT Service Provider University for the price of 3 individual memberships (2.75, actually). 

Plus, both individual memberships and team memberships get a free all-access pass to all classes at ITSPU, currently worth over $10,000 per student.

We do not run specials, even around the holidays, for discounted memberships. 

Dues will increase for new members in the future. The least expensive time to join is now, guaranteed.

Sure! Upon signing up, we can arrange a 1:1 meeting wherein Karl can help with whatever is on your mind.

The combination of our extensive resource library along with our weekly live calls are full of advice and support for whatever business problem you’re trying to solve. From choosing your tech stack, hiring your next (or first!) employee, and solidifying your SOPs and more, we’ve got you!

But, if you’re looking for in-depth, personalized coaching and accountability, you might consider Karl’s business coaching (not included in Community membership).

Karl takes on 2 coaching clients per year. This intensive program is designed for larger companies ready to take action on improving their business. It also includes a Team Membership to the Community.

Find out more about Business Coaching →

If you have 3 or more individuals (including yourself) that you want to give access to the Community and IT Service Provider University, the Team Membership is by far the most affordable option. 

If you have 2 individuals (including yourself), you could choose to get two individual memberships. And, when you hire your next employee, you could upgrade to a Team Membership at that time. 

If you have questions, please reach out to [email protected] so we can help! 

Note: you can upgrade to a Team Membership at any time.

Of course! Please send us a message at [email protected]

This is just the beginning

Your MSP won't know what hit it.

Whether you’ve been in the industry for decades, are transitioning from break-fix, or just looking to shake things up, the Small Biz Thoughts Technology Community has just what you need.

Become an MRR Machine and cut your stress.

Create and fine-tune your offerings and packages with the support of one of the originators of the Managed Services business model. Plus, get feedback and ideas from fellow members.

Get actionable support, every week.

You can join us live every Thursday for member-led chats. Come with a specific question about a product or tool, how to deal with a client situation, or take the "fly-on-the-wall" approach and just listen. You're sure to benefit, regardless.

Trainings and Resources for your whole team.

You'll have access to individual SOP templates, all of Karl's books, checklists, and hundreds of hours of trainings to help you implement them. Over 250 individual resources, and counting.

Improve your Professionalism with expert-led classes.

You'll get a full-access pass to all classes at ITSPU.* Yep, $399 classes for free, all taught by industry leaders you know and trust to help improve your bottom line.

Become our newest member

Members of the SBT Technology Community join and stick around for good reason.
Join now and start working on your business today!

Get general help or report a website bug – we’re here to help!

Member Help

Great, Karl would be happy to meet with you!

Please provide three dates and times you are available.
Karl typically schedules meetings during regular business hours: Monday - Friday from 9am - 5pm Pacific.

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All times are in Pacific Time Zone
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