Here you have access to all of Karl’s resources and training: books, checklists, SOPs, 3-part classes and more. Book handouts are added individually to make things more searchable.Â
If you don’t know exactly what you need, use the filters below to search by topic, department, type, or format. Mix and match as needed.
If you need help finding something, or aren’t sure exactly what you need (you just know you need *something*, send us a message and we’ll be happy to help!
Select an option here, notice how the filters show up below, and customize as needed.
Note: filters within the same dropdown have an or operator. Filters in different dropdowns have an and operator. Or will broaden (increase) your results. And will narrow (decrease) your results.
For example: This setup shows results that are client facing or customer service topics and are a checklist.
Use this video when you want an in-depth, practical walkthrough of AI-powered content production workflows, specifically for solo operators or small teams seeking to improve editorial consistency, structure, and efficiency. Refer to it as a hands-on guide to implementing prompt engineering, governance policies, and automation.
Over 100 questions designed to learn about the client’s business and needs, and to help you become an IT and AI Solution Provider.
Leadership: Building Better Employees – Palachuk addresses the need for mentoring, both inside your company and in the industry as a whole. Presented November 2025 at the ChannelPro Defend event in Irvine, CA.
Ebook version of The Absolutely Unbreakable Rules of IT Service Delivery. May also be uploaded to Kindle via your Kindle-specific email
Customize this document to give to your clients when onboarding. A great place to start when training clients on how to enter service requests into your system.
Use this when you need to determine the duties of the service manager, service coordinator, and their shared duties.
Priming Your Brain
Enroll the rest of the world to help you achieve what you want to achieve. Really.
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