Here you have access to all of Karl’s resources and training: books, checklists, SOPs, 3-part classes and more. Book handouts are added individually to make things more searchable.
If you don’t know exactly what you need, use the filters below to search by topic, department, type, or format. Mix and match as needed.
If you need help finding something, or aren’t sure exactly what you need (you just know you need *something*, send us a message and we’ll be happy to help!
Select an option here, notice how the filters show up below, and customize as needed.
Note: filters within the same dropdown have an or operator. Filters in different dropdowns have an and operator. Or will broaden (increase) your results. And will narrow (decrease) your results.
For example: This setup shows results that are client facing or customer service topics and are a checklist.
This workbook is designed specifically to help IT Consultants to plan – and evaluate – the year ahead. Unlike a basic business book, this workbook focuses on the activities of a successful IT Service Provider.
Practical, click-by-click advice to build a bundled offering of services Karl calls the Cloud Five-Pack™. Learn how to combine Cloud Services with Managed Services for the ultimate Killer Combo.
The perfect step-by-step guide to create service offerings, reformulate your business, build your MRR and more! Especially useful for new IT Service Providers.
A free audiobook narrated by Karl Palachuk.
Support and Service Delivery: SOPs for Client Relationships, Service Delivery, Scheduled Maintenance, and All about Backups
Running the Service Department: SOPs for Managing Technicians, Daily Operations, Service Boards, and Scheduling
Employees and Internal Processes: SOPs for Hiring, Employee Evaluations, Team Management, and More
SOPs for Office Management, Finances, Administration, and Running Your Company More Efficiently
This great little book provides a simple process project planning and management process that is easy to learn and easy to teach to your employees, fellow technicians, and sub-contractors.
This great little book will help you believe that you need balance, show you the power of focus, and help you move forward with the new you — a happier, healthier, better balanced, and more successful you.
We help IT professionals to be more successful on the business side of their business.
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