Service Agreements for SMB Consultants by Karl W. Palachuk

The second most popular book on Managed Services for all time – Service Agreements for SMB Consultants – Revised Edition. Now available to all Community Members in PDF format. (The most popular is Managed Services in a Month, also available to members.)

Everyone knows it – spoken agreements aren’t worth the paper they’re written on. The SMB Consultant is facing changes we never imagined a few years ago. Managed services are everywhere. Franchised tech support is taking off. And now big corporations are trying to compete in the SMB Space. Whether you like it or not, you need to make some changes in order to meet the challenges of the next few years.

This book is in PDF format, zipped with all relevant handouts.

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