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Small Biz Thoughts

Technology Community by Karl W. Palachuk

SBT Roundtable with Disney’s Dave Goodman


Topic: Customer Experience, Emotion, and the “New Extraordinary”

Our November Roundtable guest is Dave Goodman, former Vice President and Executive Producer of Entertainment for The Walt Disney Company.

Nov 25, 2020
9:00 AM Pacific Time
Register via Zoom

This guy is an amazing resource. You will meet few people in your life who have managed projects with budgets in the billions of dollars. Dave’s done that a lot, across several organizations.

Seriously: Dave has overseen the production of nearly 10,000 live shows, tours and events with financial responsibility for over one billion dollars in content development, production and operations.

And since the core of his career was with The Walt Disney Company, he helped developed the concepts of customer experience that we all take for granted. In addition to that, Dave was central in developing emotion-based experience management.

Our topic is: Customer Experience, Emotion, and the “New Extraordinary.”

Our goal with the SBT Roundtable is to look at interesting things from a different perspective. That fits perfectly with this month’s guest.

I know he has some great stories to tell. Even if you’re not a regular visitor to Disneyland, you’ll love the CX (customer experience) discussion.

This is truly a rare opportunity to talk with someone who has had huge impact on the way products and services are delivered in the modern era.

A few highlights from Dave’s career:

  • The Disneyland Lifetime Achievement Award
  • Vice President and Executive Producer of Entertainment for The Walt Disney Company
  • The Disneyland Resort
  • Tokyo Disney Resort
  • The Walt Disney Special Events Group
  • Vice President and Executive Producer of Entertainment for SeaWorld Orlando and Discovery Cove

Please sign up for this Roundtable and send in your questions.

And, of course, join us live!

About Dave Goodman

With a career spanning over 35 years of domestic and international entertainment experience, Dave has acquired a unique and diverse background . . . as an entrepreneur, creative strategic planner, and corporate executive. His values and purpose driven management style was honed during his tenure as the Vice President and Executive Producer of Entertainment for The Walt Disney Company, (The Disneyland Resort, Tokyo Disney Resort and The Walt Disney Special Events Group) and Anheuser Busch, (SeaWorld Orlando and Discovery Cove). Having lived abroad, and produced entertainment experiences in over forty countries, Dave has a valuable perspective on business strategy, creative content and the methodologies needed to connect consumers to global brands.

Collaborating with production teams from around the world, he is the award-winning Executive Producer of corporate and charity galas, parades, fireworks shows, music festivals, sporting events, awards shows, movie premieres, product launches, promotional tours, events for U.S. Presidents, the White House, foreign royalty, various heads of state and Governor’s Inaugurals.

Dave was also selected to be the Executive Director of Entertainment for Expo 2020 in Dubai. That’s being rebooted due to the global pandemic. But he’ll make it happen!


Register for the Zoom meeting (members only):

Nov 25, 2020
9:00 AM Pacific Time