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Resource Library

Here you have access to all of Karl’s resources and training: books, checklists, SOPs, 3-part classes and more. Book handouts are added individually to make things more searchable. 

If you don’t know exactly what you need, use the filters below to search by topic, department, type, or format. Mix and match as needed.

If you need help finding something, or aren’t sure exactly what you need (you just know you need *something*, send us a message and we’ll be happy to help!

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Note: filters within the same dropdown have an or operator. Filters in different dropdowns have an and operator. Or will broaden (increase) your results. And will narrow (decrease) your results.
For example: This setup shows results that are client facing or customer service topics and are a checklist.

Showing 1 - 30 of 345 posts
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Video
Seminar/Webinar

Hint: Most KPIs are useless or harmful to your business. Karl explains why you should measure frequently but make changes infrequently. But, most importantly, you should not hold employees accountable for most of what you measure!

Video
Seminar/Webinar

When it comes to SEO, your About Page should be more powerful than your Home Page.

Video
Seminar/Webinar

Client facing — Educate Your Client about Security Threats and Crypto-Viruses.
“Steal” this presentation – PowerPoint Slides, questionnaire, and guide included for your use.

Video
Seminar/Webinar

All problems are DNS…mostly.
Learn the core functions of DNS and how to troubleshoot the problems you’re likely to see when supporting small businesses.

Video
Seminar/Webinar

A very practical introduction, but also a bit technical.
Of all the technologies I’ve ever learned, a thorough understanding of TCP/IP has made me more money than anything!

Video
Seminar/Webinar

Part 2 of the “Understanding TCP/IP” seminar. A very practical introduction to troubleshooting networks.

Video
Seminar/Webinar

We use the terms all the time: High, Medium, and Low Priority. But does everyone on your team agree on what these mean and how they affect your service delivery?

Audio
Seminar/Webinar

How many decisions have you made… and then not followed through? Get some advice on making decisions, committing to them, and executing them.

Audio
Seminar/Webinar

As you know, whatever got you “here” won’t get you anywhere else. That’s particularly true in the emerging world of technology. Your skillset needs to evolve if you want to remain in business.

Audio
Seminar/Webinar

The core theme is that we are reaching the point of exponential growth for many technologies – and you need to have a different perspective on what will make you successful going forward.

Audio
Seminar/Webinar

Growing your business is fun — but it’s also difficult. One of the biggest challenges is maintaining profitability. That’s particularly true with projects. Matt Makowicz and Karl Palachuk explain.

Audio
Seminar/Webinar

We all say we want “better” marketing, but what does that look like? Jennifer Fields talks about setting a budget, building lists, identifying a target market, tracking progress, and much more.

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