Resource Library
Here you have access to all of Karl’s resources and training: books, checklists, SOPs, 3-part classes and more. Book handouts are added individually to make things more searchable.
If you don’t know exactly what you need, use the filters below to search by topic, department, type, or format. Mix and match as needed.
If you need help finding something, or aren’t sure exactly what you need (you just know you need *something*, send us a message and we’ll be happy to help!
A few examples to get you started
Select an option here, notice how the filters show up below, and customize as needed.
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Note: filters within the same dropdown have an or operator. Filters in different dropdowns have an and operator. Or will broaden (increase) your results. And will narrow (decrease) your results.
For example: This setup shows results that are client facing or customer service topics and are a checklist.
Hint: Most KPIs are useless or harmful to your business. Karl explains why you should measure frequently but make changes infrequently. But, most importantly, you should not hold employees accountable for most of what you measure!
Most get stuck going back and forth between two of seven stages of wealth. A small percentage of businesses successfully make their way to the Seventh Stage, but everyone could make it there!
Customize this template to build your ideal client presentation.
When it comes to SEO, your About Page should be more powerful than your Home Page.
Part II: SOPs for defining jobs, finding candidates, interviewing, and hiring
A quick how-to for DKIM/DMARC setup on your clients domains to ensure email deliverability.
Client facing — Educate Your Client about Security Threats and Crypto-Viruses.
“Steal” this presentation – PowerPoint Slides, questionnaire, and guide included for your use.
All problems are DNS…mostly.
Learn the core functions of DNS and how to troubleshoot the problems you’re likely to see when supporting small businesses.
A very practical introduction, but also a bit technical.
Of all the technologies I’ve ever learned, a thorough understanding of TCP/IP has made me more money than anything!
Part 2 of the “Understanding TCP/IP” seminar. A very practical introduction to troubleshooting networks.
Learn the basic components of building a network, designing a network, and actually building one.
Karl Palachuk’s 2017 State of the Nation Address
We use the terms all the time: High, Medium, and Low Priority. But does everyone on your team agree on what these mean and how they affect your service delivery?
A practical guide to increase your revenue by getting rid of clients that take more than they give.
We like to call ourselves entrepreneurs. But “business owner” and entrepreneur are not the same thing. Which are you?
What’s changed in the threat landscape over the last five years? Everything! Except, perhaps, the way you design and sell your security services.
Perfectly suited to anyone who is interested in promoting their products on the internet.
A look at the challenges of growing your IT company beyond the psychological barriers at $1 million, and beyond. Most companies above $1 million/year in revenue are a lot less profitable than they should be.
How many decisions have you made… and then not followed through? Get some advice on making decisions, committing to them, and executing them.
As you know, whatever got you “here” won’t get you anywhere else. That’s particularly true in the emerging world of technology. Your skillset needs to evolve if you want to remain in business.
Are you products or projects prime for a second (or third) life as a new product?
A great introduction to the basics of managed services, recurring revenue, and getting started in a great business!
How you can make some practical changes in your life. Delivered before a group of I.T. Professionals and focused on the service industry.
The core theme is that we are reaching the point of exponential growth for many technologies – and you need to have a different perspective on what will make you successful going forward.
Growing your business is fun — but it’s also difficult. One of the biggest challenges is maintaining profitability. That’s particularly true with projects. Matt Makowicz and Karl Palachuk explain.
How successful is your business? Perhaps moving into a niche (or two) is the way to go!
IT service delivery is far more professional than it was ten or twenty years ago. This makes it a little harder for amateurs to get into this business. A good thing, if you’re ready.
The title speaks for itself: The most important rules for running a successful managed service.
We all say we want “better” marketing, but what does that look like? Jennifer Fields talks about setting a budget, building lists, identifying a target market, tracking progress, and much more.