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Roundtable
Training for you, your team, and your clients. Plus, upcoming classes on AI.
Resource Library
Here you have access to all of Karl’s resources and training: books, checklists, SOPs, 3-part classes and more. Book handouts are added individually to make things more searchable.
If you don’t know exactly what you need, use the filters below to search by topic, department, type, or format. Mix and match as needed.
If you need help finding something, or aren’t sure exactly what you need (you just know you need *something*, send us a message and we’ll be happy to help!
A few examples to get you started
Select an option here, notice how the filters show up below, and customize as needed.
Note: filters within the same dropdown have an or operator. Filters in different dropdowns have an and operator. Or will broaden (increase) your results. And will narrow (decrease) your results.
For example: This setup shows results that are client facing or customer service topics and are a checklist.
Video
Roundtable
Our community will kick off the 2024 Roundtable meetings with Eric Anthony from All Things MSP. Eric is a long-time community member and also serves as the Director of Partner Engagement for Egnyte.
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Roundtable
A great conversation on AI, its impacts, and how Dave uses it in his own business.
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Roundtable
Get some quick notes on improving your website to appeal to your best propsects!
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Roundtable
Want to be successful? Get your company culture right.
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Roundtable
How to create, and maintain, work-life balance. It’s not always easy, but with a bit of work, it can remain a priority.
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Focused content and ideas on marketing specifically for MSPs.
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Using press releases to your maximum benefit.
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Roundtable
Sometimes it doesn’t matter how good you are at the technical aspects; if people have a hard time working with you or your system, they won’t stick around.
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What would you do if you stopped trying to make people around you happy?
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Listen in for a fun conversation with one of the IT space’s most prominent editors and moderators.
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Tips from your fellow community members on a range of topics!
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If you want your employees to love their job, create a welcoming, safe environment first.
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Howard’s been around the IT space for a while, and documenting it as he went. Listen in for some good conversation about where it’s going.
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Does it really just come down to “who you know”?
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Reimagining the purpose of getting into business in the first place
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Learn how the way you show up, and how others do, implicitly impacts your everyday interactions, sales opportunities, and more.
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Whether you’re considering buying or selling an MSP any time soon, it’s good to be informed on what makes your business worth a second look.
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A smattering of topics from this long-time community-builder
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A focus on customer service in the IT industry.
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Because everyone could use a bit more fun at work
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A fun conversation with a Boeing Design Expert on coaching High School Robotics during the pandemic, and taking 1st place!
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A different view on marketing from an “outsider’s” perspective.
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Staying Relevant and Top of Mind with Prospects
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Strategically planning your internal systems.
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Building a culture and community that makes folks stick around.
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For information on HIPAA, GDPR, and more from an expert on compliance.
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For perspective and good conversation on data and the future of your business
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How to take advantage social media, improve SEO rankings, and more.
