Here’s what people are downloading and loving in the Small Biz Thoughts Community:
1. Recorded Class: Managing the Service Board
2. The Network Documentation Workbook
3. Word Doc: Ticket Creation Process
4. White Paper: SOPs for SMBs
5. Spreadsheet: Billability Calculations
And of course we have LOTS more to choose from. If you haven’t poked around today to see what we have, click the Browse Collections link.
— kp
Member Brian asked me about calculating the billability of technicians. In the March Community Meeting, we did a deep-dive into the practical math of technician…
The Community is getting busy. At least with regard to traffic and downloads. The Forums are still not used much. I’m hoping that will improve…
January was very busy. And tons of new content! Traffic and Downloads continue to increase. The Forums are still not used much. Here are the…
Topic: Customer Experience, Emotion, and the “New Extraordinary” Our November Roundtable guest is Dave Goodman, former Vice President and Executive Producer of Entertainment for The…
Well, it’s been a few months. So we have some actual data on who’s looking at what in the Community. First, let me spell out…
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