What is Agile Service Delivery? Coach Manuel Palachuk describes why the PSAs have it wrong when they focus on filling your calendar with dominoes that go crashing down every day. With Agile, your technicians need a lot less hands-on guidance from the Service Manager because the assign tickets to themselves.
This is easier than it sounds. They don’t just grab a ticket. There’s a system – and agile system based on rules of prioritization. Just as “agile” has transformed the world of software development, Agile Service Delivery can transform your company to make you more lean and more profitable – while giving clients better service!
Zip file includes 50 minute presentation in Audio format with slides and handouts in PDF format.
Recorded live in 2019.
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