Improve Service Delivery

I literally wrote the book on that!

Well, several, really.

The Managed Services Operations Manual – 4 volume set – is included at no additional charge to Community members. In both PDF and audio formats. 

One of these books is 100% focused on running the Service Department. Another is 100% focused on delivery service to end user clients.

Just this resource is over 1,100 pages plus massive downloads.

. . . But that’s the tip of the iceberg. If there’s one thing you’ll find here, it’s SOPs – standard operating procedures. All of them based on real world experience from years running a successful IT business.

PLUS we have classes – lots of classes – focused on service delivery, the roles of various people in your business, and how to build a great team that delivers spectacular service.

Oh. And all that is done profitably. Server and profit should definitely go UP together.

The number of resources here is unmatched anywhere with any program you’ll ever see for IT consultants!

  • Live classes
  • Recorded classes
  • Sample checklists
  • Live events, webinars, and meetings
  • Audio programs
  • Sample Excel spreadsheets
  • White papers
  • Workbooks
  • and More!

New live classes every month!

Exclusive Community Roadmaps

Yikes. That’s a LOT of stuff. Where do you start? What do you do first and second? Which member of your teach should start where?

We’ve got you covered! 

The Small Biz Thoughts Community features “Roadmaps” to help you find your path to success in the community. We highlight the resources needed for each member of your team AND give you tips on the best places to start.

PLUS – we are always available to give you a personalized guided tour through a Zoom video call.

All free to you as a member of the Community.

By the way, here’s a summary of our benefits:

  • Live classes – focused 100% for SMB IT consultants
  • Great discounts at,, and more
  • Exclusive content that you cannot get anywhere else at any price
  • Total access to ALL of Karl Palachuk’s books – in PDF, Kindle, or audio
  • Private Community Forums – Meet with peers and share your success
  • Exclusive member-only meetings and trainings
  • Content, content, content
    • SOPs
    • Checklists
    • Audio Programs
    • Classes
    • Webinars and Meetings
    • Community Forums
    • White Papers
    • Excel Spreadsheets
    • Workbooks
    • Marketing materials
    • and More!

The Small Biz Thoughts Community

The SBT Community is the leading content-rich community for MSPs, VARs, IT resellers, computer consultants, and everyone supporting IT services in the SMB market.

*We are 100% committed to your success*

  That's literally why we exist!