Improve Operations (SOPs)

Kaizen: Continuous Incremental Improvement

When I engage a new client for coaching, there’s one thing that always jumps out: Everyone needs to improve SOPs. Whether you’ve got 100 technicians or one, improving operations is extremely valuable.

Well . . . We’ve got you covered!

Starting with my very popular SOP Friday blog posts at, I’ve created hundreds of SOPs for small and medium sized IT service providers.

Some of these are in my books – all FREE inside the Community. Some are stand-alone SOPs – all free inside the Community. Some are built into our 3-part mini class (Yes, all free in the Community).

I eat, sleep, and breath SOPs. I’ve put massive checklists into the Community. Thousands of pages of checklists!

. . . Plus hundreds of SOP videos.

Of course these all need to be fine-tuned for your business, your brand, your clients. But it’s a LOT easier to edit a sample SOP than a blank page!

Exclusive Community Roadmaps

Yikes. That’s a LOT of stuff. Where do you start? What do you do first and second? Which member of your teach should start where?

We’ve got you covered! 

The Small Biz Thoughts Community features “Roadmaps” to help you find your path to success in the community. We highlight the resources needed for each member of your team AND give you tips on the best places to start.

PLUS – we are always available to give you a personalized guided tour through a Zoom video call.

All free to you as a member of the Community.

By the way, here’s a summary of our benefits:

  • Live classes – focused 100% for SMB IT consultants
  • Great discounts at,, and more
  • Exclusive content that you cannot get anywhere else at any price
  • Total access to ALL of Karl Palachuk’s books – in PDF, Kindle, or audio
  • Private Community Forums – Meet with peers and share your success
  • Exclusive member-only meetings and trainings
  • Content, content, content
    • SOPs
    • Checklists
    • Audio Programs
    • Classes
    • Webinars and Meetings
    • Community Forums
    • White Papers
    • Excel Spreadsheets
    • Workbooks
    • Marketing materials
    • and More!

The Small Biz Thoughts Community

The SBT Community is the leading content-rich community for MSPs, VARs, IT resellers, computer consultants, and everyone supporting IT services in the SMB market.

*We are 100% committed to your success*

  That's literally why we exist!