Improve Hiring Processes

As Jim Collins Says:

First, get the right people on the bus!

Good to Great

Your team is the most important – and most expensive – part of your business. You don’t need a handful of good people to guide a crowd of average performers. You need a team filled with really great people who deliver your brand!

Remember, you brand consists of everything you do. It’s the way you answer the phone, the way you execute a service call, the quality of your maintenance service, the presentation of contracts and invoices to clients.

Every single thing you do is your brand. 

And your employees deliver your brand. 

So you need amazing people AND an amazing culture.

That doesn’t happen by itself! You have to build that team with intention. You have to create that culture on purpose. You have to be the company you choose to be.

That means you need a great hiring process, a great onboard process, a great training process, a great service delivery process, and a great employee management process.

That’s a lot of work!

Don’t Worry – We’ve got you covered!

We have classes, handouts, sample SOPs, and all the materials you need to build a great company. Hiring, onboarding, etc. We have it all. The biggest problem is where to start!

Exclusive Community Roadmaps

We have an overwhelming about of information. So, we’ve created Roadmaps to help your marketing people and your sales people.

The Small Biz Thoughts Community features “Roadmaps” to help you find your path to success in the community. We highlight the resources needed for each member of your team AND give you tips on the best places to start.

PLUS – we are always available to give you a personalized guided tour through a Zoom video call.

All free to you as a member of the Community.

By the way, here’s a summary of our benefits:

  • Live classes – focused 100% for SMB IT consultants
  • Great discounts at,, and more
  • Exclusive content that you cannot get anywhere else at any price
  • Total access to ALL of Karl Palachuk’s books – in PDF, Kindle, or audio
  • Private Community Forums – Meet with peers and share your success
  • Exclusive member-only meetings and trainings
  • Content, content, content
    • SOPs
    • Checklists
    • Audio Programs
    • Classes
    • Webinars and Meetings
    • Community Forums
    • White Papers
    • Excel Spreadsheets
    • Workbooks
    • Marketing materials
    • and More!

The Small Biz Thoughts Community

The SBT Community is the leading content-rich community for MSPs, VARs, IT resellers, computer consultants, and everyone supporting IT services in the SMB market.

*We are 100% committed to your success*

  That's literally why we exist!