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Small Biz Thoughts

Technology Community by Karl W. Palachuk

Don Crawley Featured on the February SBT Roundtable

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Please join us for this amazing Members-Only event! Author, speaker, and coach Don Crawley will be our guest on the February SBT Roundtable.

Join Us:

February 3, 2022

9:00 AM Pacific / Noon Eastern

Don has written many technical books (see https://doncrawley.com/). He’s also written a couple of great customer service books:

  • The Compassionate Geek: How Engineers, IT Pros, and Other Tech Specialists Can Master Human Relations Skills to Deliver Outstanding Customer Service by Don R. Crawley. In paperback or Kindle.

and

  • The 5 Principles of IT Customer Service Success by Don R. Crawley. On Audible or Kindle.

We’ll talk to Don about what it means to be “compassionate” in an IT business and get his thoughts on how we can improve service altogether.

I like to remind people: Customers just call it service!

This will be another great Roundtable. Join us.

Not a member? Join today!