Today I uploaded the SIX bonus chapters for IT professionals. This is a supplement to the Absolutely Unbreakable Rules of Service Delivery.
I’ve been writing books since 1995. Well, let’s be honest, I was writing before that. I’ve been publishing books since 1995. And while I’ve written books for the non-technical audience, my largest audience is IT professionals, mostly running their own small businesses.
So, I knew that a book on “Service Delivery” for a general audience would be missing some very tech-centric rules. Therefore, I’ve decided to create a tech supplement to The Absolutely Unbreakable Rules of Service Delivery.
And while the smart business owner of any business might find some value here, these chapters are unabashedly for the IT crowd. So, be warned, if you’re not in IT, some of this may not make a lot of sense for your business.
The bonus tech chapters are:
Table of Contents
Intro to the Bonus Tech Chapters
T1. The Philosophy of Managed Services
T2. Only Sell and Recommend Business-Class Equipment
T3. Replace All Hardware at The End of the Warranty
T4. Technicians must work in real time
T5. Use a TSR Log (Troubleshooting and Repair)
T6. Use a PSA (Professional Services Automation) Tool
Other Resources from Small Biz Thoughts